Terms & Conditions of Hire and Commission

Kumquat Lab typically works with:
- UK light festivals and light trails
- Business Improvement Districts (BIDs)
- Music festivals

We provide a turnkey service including:
- Delivery to site (typically in a Luton van)
- Setup and de-rig by two Kumquat Lab crew members
- On-site coordination with event teams (e.g. fencing, access, electricity)
- Tools and manual pallet truck brought by us
- Phone support during exhibition and on-site troubleshooting within 48 hours if necessary

‍Note on insurance: We carry public liability insurance (PLI) of up to £10 million. However, the artworks themselves are not insured. Where vandalism risk exists, we assess the level of local security (CCTV, patrols, etc.) and apply a pricing uplift accordingly.

Clients are expected to provide:
- Electrical power (ideally 2P+E CEE socket 16A, uninterrupted)
- Access and permissions for vehicle delivery (e.g. parking for Luton van)
- On-site contact and coordination
- Security provisions (e.g. fencing, CCTV, night rounds)

Kumquat Lab also offers a design and fabrication service for permanent sculptural or light installations. While we are happy to offer informal advice post-install, long-term maintenance is notincluded unless contractually agreed.

‍Intellectual Property: Unless otherwise agreed in writing, all intellectual property rights in our artworks remain the property of Kumquat Lab.

Touring artworks:
- 50% of the total fee payable to confirm the booking
- Remaining 50% due within 30 days of installation date

‍New commissions:
- 75% of the total fee split as:
- Remaining 25% due on completion

‍Late payment: Kumquat Lab reserves the right to charge interest in line with UK statutory interest (8% + Bank of England base rate) and claim reasonable debt recovery costs as per the Late Payment of Commercial Debts Act.

Cancellations must be submitted in writing.
‍
- If cancellation occurs after deposit is paid, the deposit is non-refundable.
- If cancellation occurs within 30 days of installation, full payment remains due.
- Either party may cancel in the event of Force Majeure or mutual agreement.

Kumquat Lab guarantees the functionality of the installation at the time of setup. The local team may test the piece before opening.

During exhibition:
- We provide remote support via phone/email
- We commit to an on-site visit within 48 hours of being informed of a major issue
- If we are unable to resolve the issue on-site, we will deduct a fair portion of the hire fee to reflect the downtime, starting after the 48-hour window

This does not apply to issues caused by misuse or vandalism.

We can provide the following documents upon request:
- Risk assessments (RAMS)
- Technical specifications
- Structural reports
- Insurance certificates

We collect client contact data for project-related correspondence, invoicing, and internal CRM purposes. We do not currently operate a newsletter or marketing list. Data is handled confidentially and never shared externally.